Delivery Information

Delivery Costs

Once you reach the checkout page, you will be asked to select your delivery destination.  This will calculate the delivery cost of your order.  Within mainland UK, economy delivery is £4.95 per order, with free delivery for orders of £100 or more;  express delivery is charged at £7.45 per order regardless of order value.  Large items may carry a surcharge.

If your delivery destination is not listed, please contact us, as we may still be able to ship to you.  It just means that we need to contact our courier partners to work out a cost based on the items you wish to purchase.

Order Acknowledgement

Once you complete the checkout process and make payment, we will send you an automated email to acknowledge your order.  If you do not receive the email within a reasonable time, please check your ‘spam’ box just in case it has ended up there.  If you still have not received it, please contact us and we will assist.

Despatch Times

We aim to despatch all orders within 2 working days.  In most cases we will despatch the same day or next working day.  However, we cannot offer any guarantees as we may need to transfer stock from another warehouse before despatching.  Saturdays, Sundays and UK public holidays are not considered as working days.

We kindly ask you to be patient at our business times, usually around the Christmas period and then pre-season from February and during the season through to July.  If you are ordering for a special occasion, please check with us first to avoid disappointment.  We will always try to accommodate urgent requests as best we can.